Return Policy

Zenx Return & Refund Policy

Effective Date: 25 / 03 /2025
Last Updated: 25 / 03 /2025

At Zenx, your satisfaction is our priority. If you're not completely happy with your purchase, we’re here to make the return process as smooth as possible.

1. Eligibility for Returns

We accept returns within 14 days of the delivery date, subject to the following conditions:

✅ Items must be unused, unworn, unwashed, and in original condition
✅ All tags, labels, and packaging must be intact
✅ Proof of purchase (order number or receipt) is required

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Undergarments, swimwear, and socks

• Earrings or pierced jewelry

• Items marked as Final Sale or Clearance

• Gift cards or promotional credits

3. How to Initiate a Return

To request a return:

1. Go to [Returns Portal] or email [email protected]

2. Provide your order number and reason for return

3. We’ll respond with instructions and a return shipping label (if applicable)

Please do not send items back without receiving return authorization — unauthorized returns will not be processed.

4. Return Shipping Costs

• If the return is due to our error (wrong item, damaged product, etc.), Zenx will cover return shipping.

• For all other cases (e.g., size didn’t fit, changed mind), return shipping costs are the customer’s responsibility.

5. Refunds

Once we receive and inspect the returned items:

• A refund will be issued to your original payment method within 5–10 business days

• Original shipping fees are non-refundable

• If the product is returned in used/damaged condition, we reserve the right to reject the return or apply a partial refund

6. Exchanges

We do not process direct exchanges. If you'd like a different size, color, or item, please return the original product and place a new order.

7. Damaged or Defective Items

If you receive a damaged or defective item, contact us at [email protected] within 48 hours of delivery. Include photos and your order number — we’ll resolve it ASAP.

8. Late or Missing Refunds

If you haven’t received your refund yet:

• First, check your bank or credit card statement

• Then contact your payment provider — it may take time before your refund is officially posted

• If you’ve done all this and still have not received your refund, email us at [email protected]

Need Help?

We’re here to help. For any return-related questions, contact our support team:

📧 [email protected]
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