Privacy Policy

Privacy Policy

Effective Date: 25 / 03 /2025
Last Updated: 25 / 03 /2025

Welcome to Zenx. We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit or make a purchase from our website (the “Site”).

1. Information We Collect

We collect the following categories of personal data:

a. Information You Provide to Us:

• Name, email address, phone number, shipping/billing address

• Payment information (processed securely via third-party gateways)

• Account login credentials

• Communications with support or customer service

b. Automatically Collected Information:

• Device type, browser, operating system

• IP address and location data

• Pages viewed, session duration, and click stream data

• Cookies and tracking pixels (see Section 5)

2. How We Use Your Information

We use your data to:

• Process and fulfill orders

• Provide customer service and support

• Communicate order updates, promotions, or service changes

• Personalize your shopping experience

• Prevent fraud and enhance platform security

• Analyze usage for site performance and product improvement

3. Sharing Your Information

We do not sell your personal information. We may share limited data with:

• Payment processors (e.g., Stripe, PayPal)

• Logistics partners (for shipping and delivery)

• Marketing platforms (for email campaigns or re targeting ads)

• Analytics services (e.g., Google Analytics)

• Legal authorities, when required to comply with applicable law

All third parties are bound by confidentiality and data protection agreements.

4. Data Retention

We retain your information only as long as necessary for the purposes stated above, or as required by law. You may request deletion of your data at any time (see Section 6).

5. Cookies & Tracking Technologies

We use cookies, web beacons, and other tracking technologies to:

• Remember your preferences

• Analyze traffic patterns

• Enable marketing personalization

You can manage or disable cookies through your browser settings.

6. Your Rights & Choices

Depending on your region, you may have the right to:

• Access, correct, or delete your personal data

• Withdraw consent for marketing

• Request data portability

• File a complaint with a data protection authority

To exercise these rights, contact us at [[email protected]].

7. Data Security

We implement robust security measures (encryption, firewalls, access control) to protect your data. However, no system is 100% secure — always exercise caution when sharing sensitive data online.

8. International Users

If you access Zenx from outside your country of residence, your data may be transferred to and processed in jurisdictions with different data protection laws. By using our services, you consent to this transfer.

9. Children’s Privacy

Zenx does not knowingly collect data from children under the age of 13. If we become aware of such data, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in law or our business practices. The latest version will always be available on this page.

11. Contact Us

If you have questions, requests, or concerns regarding your privacy, reach out to us at:

Email: [email protected]